Carbotti Bags 

“ Our products are handmade any imperfections that can be found do not diminish its value, but are evidence of craftsmanship.

Our products are made with selected materials and with methodology that respect the environment. Any veins and/or irregularities of color and hide are characteristics and therefore should not be considered defects. It’s recommended to avoid contact with water, if you wet the hide take care to let dry it.

In order to achieve their look, the leather has been worked with natural and vegetable products, so please limit direct exposure to the sun.

If you are disatisfied with the Products you purchased, because you reasonably see an evident difference between the product and its description in our Catalog or because there is a real fault, you are entitled for returning the merchandise (or a part of it) and get a refund or a full product replacement.

Please read carefully the following:

- You should inform us about the willing to return the products as soon as you receive the product, not more than 7 days after receiving the order. 

- Before shipping back one, some or all the products you purchased please contact us, detailing as precisely as possible the reason of your decision about returning the products and sending us clear pictures showing the damage. Generic or unreasonable reasons won't be accepted

- You will be able to return the products AFTER getting our written confirmation. All of our communications will be by E-Mail.

- The purchase amount will be refunded

- The shipping for returning the merchandise must be paid by you.

- The products must be in perfect conditions, not used, and delivered with their original package and labels/tags. If one of these conditions is not met we won't be able to refund or replace the products.

- We will decide whether refunding or replacing the products you returned. In case of replacement, the shipping fees will be paid by us. If the replacement products are on stock, the whole process will take about seven (7) days or more. If they aren't available, we will let you know the estimated delivery time.

- Our products are usually packaged in sturdy boxes to prevent any reasonable damage during transportation. We are not responsible for any damage due to the shipper negligence or other external factors, though this is an extremely rare occurrence.."

- All our products are carefully inspected before shipping. In the extremely rare case one or more products you received are broken or heavily damaged (not due to transportation issues. This means the original box and package must be intact), please take a few pictures clearly showing the damage and send us them. If the damage is due to our fault, we will refund you or replace for free the products. We will be fully entitled to decide between refunding and replacing.”